Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’

Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

Jonny Bairstow

03/12/2019 12:00 PM

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Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’

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Jonny Bairstow

Jonny is rubbish at cricket (a bit like his namesake) but very good on old bikes. A charmingly well-educated young man, he is both the most polite reporter we have had and the most laid back. A top performer who is never easily distracted his languid cool…