‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’

That's the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy Ombudsman, who spoke to ELN's News Editor Jonny Bairstow about how the pandemic had affected the nature of complaints the organisation was receiving

Jonny Bairstow

18/06/2020 5:00 AM

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Jonny Bairstow

Jonny is rubbish at cricket (a bit like his namesake) but very good on old bikes. A charmingly well-educated young man, he is both the most polite reporter we have had and the most laid back. A top performer who is never easily distracted his languid cool…