Trust in energy suppliers remains low, despite some positive trends in household bill payments.
The latest survey by Ofgem shows that while 60% of consumers now trust their own energy supplier to treat them fairly, a 6% increase since July 2023, overall trust in the energy sector is still limited.
The survey also highlights a reduction in the number of households falling behind on their bills, which has decreased from 12% to 9%.
However, energy costs continue to impact many households, with over a quarter still cutting back on essentials like food to manage their energy expenses.
Consumer engagement with the energy market remains unchanged, with only 21% of households likely to switch suppliers or tariffs in the next three months, down from 30% in July.
Barriers such as the perceived difficulty in finding better deals and ongoing confusion about tariff details contribute to this low switching rate.
Many consumers also report a lack of understanding regarding their energy contracts, including the specifics of fixed tariffs and exit fees.
The survey, which involved over 3,400 respondents across Great Britain, aimed to gauge consumer awareness and experiences with the energy market amid ongoing changes.
