The Minister for Energy Consumers visited the Energy Ombudsman’s head office in Warrington.
The Energy Ombudsman, which is part of the Trust Alliance Group and approved by Ofgem, helps resolve disputes between energy consumers and suppliers.
Over the past year, it handled more than 100,000 cases, playing a key role in maintaining trust in the sector.
The visit included discussions on how the Ombudsman uses complaints data and consumer feedback to collaborate with suppliers and improve service quality.
The Minister met with Dispute Resolution Executives who manage consumer issues and received a tour of the facilities.
The Chief Ombudsman for Energy and the Group CEO of Trust Alliance Group provided further details on their work.
Minister for Energy Consumers Miatta Fahnbulleh said: “We are working to make sure that everyone is treated fairly in our energy market, so it was great to see the work the Energy Ombudsman is doing to help resolve disputes and deliver positive outcomes for consumers.
“An extra 200,000 businesses will be eligible to reach out to the Ombudsman by the end of the year, along with heat network customers in the near future, expanding protections for more energy users.”
