Rebel Energy has ceased trading, leaving around 90,000 customers—80,000 domestic and 10,000 non-domestic—without a supplier.
Ofgem has stepped in to ensure customers’ energy supply continues without disruption and that credit balances remain protected.
Under the Supplier of Last Resort (SoLR) safety net, domestic customers will also be covered by the energy price cap when transferred to a new supplier.
Ofgem is currently appointing a new provider, which will contact customers directly in the coming days.
In the meantime, Ofgem advises Rebel Energy customers to:
- Wait for their new supplier to make contact before attempting to switch.
- Take a meter reading to help with the transfer process.
Since the energy crisis, Ofgem has tightened regulations to prevent supplier failures.
Companies must now hold sufficient capital to cover risks and ring-fence customer credit balances.
While the market is more stable, failures can still happen. The SoLR mechanism ensures affected customers are safeguarded.
Tim Jarvis, Director General for markets at Ofgem, reassured customers: “Rebel Energy customers do not need to worry, and I want to reassure them that they will not see any disruption to their energy supply, and any credit they may have on their accounts remains protected under Ofgem’s rules.”
He added, “We are working quickly to appoint new suppliers for all impacted customers. We’d advise customers not to try to switch supplier in the meantime and a new supplier will be in touch in the coming weeks with further information.”
Rebel Energy’s collapse is a reminder that, while the energy market is more resilient, supplier failures can still occur.
Ofgem’s strengthened regulations mean customers remain protected, ensuring a smooth transition to a new supplier with minimal disruption.
Rebel Energy was based in Bedfordshire and incorporated in 2017. It last filed accounts for 2023.
