Consumer Scotland has responded to Ofgem’s announcement regarding the replacement of 800,000 Radio Teleswitch (RTS) meters across Britain, with approximately 200,000 of these located in Scotland.
The RTS service is set to be switched off next summer, and customers with these meters are being advised to contact their energy supplier to arrange for a replacement.
Ofgem has warned that failure to replace RTS meters could leave homes, schools, and businesses without heating, hot water, or the ability to control their heating systems.
Consumer Scotland’s Chief Executive, Sam Ghibaldan, stressed the need for immediate action to prevent harm to consumers.
Sam Ghibaldan said: “We encourage affected households to contact their supplier to arrange a meter replacement as soon as possible.
“Suppliers also have a responsibility to proactively seek out RTS consumers, who may not realise they are affected.
“As part of Ofgem’s working group on this issue Consumer Scotland will continue to monitor progress and help coordinate efforts to ensure consumers in Scotland are protected.”
