Energy complaints fall but billing and smart meter issues remain high
Consumer complaints to the Energy Ombudsman have decreased by over 20%, but billing, smart…
Tag: billing
Octopus Energy’s tech arm snaps up Australian software firm
The energy platform behind Octopus Energy has acquired Australian software developer Energetiq…
Ofgem takes action on EDF “billing problems”
The energy regulator has responded to reports of billing problems at EDF, instructing the…
A guide to tenant utility billing
Many commercial landlords and their tenants are facing new and unique challenges amidst the…
Is your out of hours energy usage costing you the earth?
Three steps to a successful out of hours energy management programme.
Switching rises up the ranks in terms of most energy complaints
Issues related to changing supplier have overtaken customer service as the second largest…
Three water companies warned by watchdog over customer complaints
Bristol Water, SES Water and Southern Water have come under fire for poor performance
Rising tide of water complaints from businesses
There was an increase in complaints from non-household customers during the second quarter of…
npower meets late energy billing, complaints handling targets
Energy company npower has met Ofgem’s targets aimed at reducing complaints and late bills. The…
Guest Blog: Nick Linklater – Hidden secrets lurk in business energy bills
Energy billing for businesses can be a bit of a maze – with enough twists and turns to hide…
