Rise in business customer complaints about water retailers
The consumer watchdog has reported a 2% increase in complaints from business customers…
Tag: CCW
Water company trust at 13-year low
Trust in water companies hits a 13-year low as consumer satisfaction declines, raising concerns…
Water bills proposed to increase between 24% and 91%
Water companies in England and Wales are proposing bill increases of 24% to 91% over the next…
Nearly two million water customers missing out on entitled help
More than 1.3 million low income households received bill reductions through water company…
Ofwat pressures water firms on environmental pledges
The water regulator has urged water companies to demonstrate their commitment to better service…
Water companies urged to increase financial support for customers
Companies are asked to develop plans to support Britons amid financial pressures
Billing issues untap wave of household water customer complaints
Thames Water and Southern Water stand out as poor performers in relation to written complaints,…
People’s trust in water companies at its lowest point since 2011
The number of people who find that water charges are fair dropped last year, according to a…
Are water awareness campaigns going down the drain?
Almost 62% of consumers have admitted that "they haven't done anything" in the…
‘More than a third struggle to pay water bills fairly frequently’
Just a third of customers would trust their water firm to fix a problem quickly, according to a…
