Standing charge proposals get cautious welcome
Industry and charities respond to Ofgem's reforms for energy bills
Tag: Citizens Advice
UK at risk of future energy crisis due to heavy gas reliance
A new report from the Energy Crisis Commission highlights that the UK is inadequately prepared…
UK energy industry unites to replace 800k RTS meters before shutdown
Energy suppliers and stakeholders have committed to replacing 800,000 outdated Radio Teleswitch…
Energy customer service improves but challenges remain
Customer service at energy companies shows slight improvement, but many households still…
OVO to pay £2.3m for complaint failures
OVO will pay £2.37 million in compensation due to failures in handling customer complaints,…
Smart meters: Still not so smart?
Smart meters are not fully meeting expectations, with ongoing issues such as manual readings…
One in four may turn off the heat as energy bills rise
Citizens Advice has warned that nearly a quarter of people might turn off their heating this…
UK energy supplier approval up, still below 2020 peak
An Ofgem survey shows a rise in overall satisfaction with energy suppliers, though it remains…
New commission to tackle UK gas crisis impact
A new commission of energy experts has been formed to review the gas crisis's impact and…
Ofgem tariff ban backed by energy industry
The energy regulator's decision to keep the ban on acquisition-only tariffs has received…
