OVO to pay £2.3m for complaint failures
OVO will pay £2.37 million in compensation due to failures in handling customer complaints,…
Tag: complaints
Defra begins search for inaugural Chair of new environment watchdog
The Office for Environmental Protection will monitor the government's progress towards…
Watchdog warns four water companies about flood of complaints
Thames Water, Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy have been put ‘on…
Iresa branded ‘worst energy company for customer service’
Citizens Advice said it received more than 9,000 complaints per 100,000 customers
Rising tide of water complaints from businesses
There was an increase in complaints from non-household customers during the second quarter of…
Temperature rising on heat billing complaints
The majority of complaints made by heat network customers are related to billing issues.…
Water customer complaints topped 2m last year
Water customers had to make more than two million calls to suppliers last year to get problems…
Small firms ‘need more help understanding new water market’
Many small businesses still need more help in understanding the new non-household retail water…
Domestic energy complaints at three-year low
The number of complaints made by householders about energy suppliers has fallen by 32%. That’s…
Bad customer service cost energy firms £5.2bn
Energy suppliers lost more than £5.2 billion last year as poor service led customers to switch…
