Water bill payouts to double for poor service
The government has proposed doubling compensation for customers when water companies fail to…
Tag: Consumer Council for Water
Rise in business customer complaints about water retailers
The consumer watchdog has reported a 2% increase in complaints from business customers…
Ofwat revises PR24 timeline due to election
Ofwat has updated the timeline for the PR24 draft determinations, pushing key dates back due to…
Water company trust at 13-year low
Trust in water companies hits a 13-year low as consumer satisfaction declines, raising concerns…
Water companies face fines for poor customer service
Water companies can be fined up to 10% of their turnover for poor customer service, as new…
Nearly two million water customers missing out on entitled help
More than 1.3 million low income households received bill reductions through water company…
Ofwat approves £1.6bn investment for UK water infrastructure
The investments in 31 schemes are expected to improve water resilience, storm overflows and…
Billing issues untap wave of household water customer complaints
Thames Water and Southern Water stand out as poor performers in relation to written complaints,…
‘Emergency desalination plant switched off due to high energy costs’
An MP has questioned the reasons behind the plant’s closure although the company says it is for…
Alan Lovell appointed as new Environment Agency Chair
He will take on the new role on 26th September 2022, succeeding current chair Emma Howard Boyd,…
