Energy Live News interviews Birlasoft
Birlasoft and Energy Live News have produced a series of blogs and articles focused on using…
Tag: customer
Various Methods Enabling Companies to Learn About Their Customers: A Guide
In some people’s view, the energy sector has been left behind in a digital world. However,…
Is now the time to reforecast your electricity?
In the light of the changes caused by the COVID-19 pandemic, it’s never too soon to talk to…
By 2030, community energy should power the equivalent of 2.2 million homes across UK
That's the verdict from Community Energy England, which says community-owned initiatives…
Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’
Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to…
Nearly two-thirds of water consumers want more supplier transparency
A new report suggests the public want to understand more about where their money goes and how…
Majority of customers ‘want to save energy but don’t know how’
A new report highlights a general lack of consumer awareness, with 45% of people still being…
Too many energy firms ‘still struggling to offer good customer service’
That's according to Citizens Advice, which says licencing regulations for new market…
Switching rises up the ranks in terms of most energy complaints
Issues related to changing supplier have overtaken customer service as the second largest…
SP Energy Networks secures customer service recognition
The firm ranked first for customer service in the UK when bench-marked against the UK Customer…
