Digital transformation partnership set to enhance German energy services
Kraken has partnered with MAINGAU Energie to digitalise its customer service through an…
Tag: customer service
Energy suppliers: satisfaction up, complaints still high
A recent survey, commissioned by Ofgem and Citizens Advice, indicates a notable increase in…
UK customers lose £300m due to poor energy and broadband service
New research from Which? reveals UK customers lost nearly £300 million and over 27 million…
Ofgem chief urges fines for energy bosses over rule breaches
Jonathan Brearley, chief executive of Ofgem, has called for the government to grant the…
OVO to pay £2.3m for complaint failures
OVO will pay £2.37 million in compensation due to failures in handling customer complaints,…
Ofgem proposes automatic compensation for energy customers
The energy regulator has outlined new proposals to improve customer service in the energy…
Energy complaints fall but billing and smart meter issues remain high
Consumer complaints to the Energy Ombudsman have decreased by over 20%, but billing, smart…
New deal to upgrade 2.5m smart meters in the North West
Electricity North West will use Procode's Intelligent Data Adapter to upgrade its smart…
Octopus platform makes a splash in water sector
Kraken has collaborated with Portsmouth Water to improve customer service and efficiency
EDF moves 5.8m customer accounts in 15 months
EDF has transferred 5.8 million customer accounts to the Kraken platform
