Heat network customers now protected by Energy Ombudsman service
New law grants 500,000 heat network consumers access to independent dispute resolution for the…
Tag: Energy Ombudsman
Small firms now get free help in energy disputes
Energy Ombudsman’s free dispute resolution service now open to all
Energy complaints fall but billing still an issue
Energy Ombudsman reports complaints falling by almost a third from last year
OVO to pay £2.3m for complaint failures
OVO will pay £2.37 million in compensation due to failures in handling customer complaints,…
Energy complaints fall but billing and smart meter issues remain high
Consumer complaints to the Energy Ombudsman have decreased by over 20%, but billing, smart…
Billpayers to reclaim energy credit
Over 12,000 households are set to reclaim energy credit in a protest against high direct debit…
British businesses to receive free support for energy disputes
Small businesses in Britain will now have access to free redress and assistance from the Energy…
Energy Ombudsman reviews broker scheme’s first year
The Energy Ombudsman has reported on the first year of the energy broker dispute resolution…
Free advice on energy disputes for more than 200,000 small UK businesses
The government has launched a consultation on expanding support from the Energy Ombudsman to…
OVO Energy’s complaint backlog sparks Ofgem action
OVO Energy has come under the scrutiny of Ofgem, following a surge of unresolved customer…
