OVO to pay £2.3m for complaint failures
OVO will pay £2.37 million in compensation due to failures in handling customer complaints,…
Tag: Energy Ombudsman
Energy complaints fall but billing and smart meter issues remain high
Consumer complaints to the Energy Ombudsman have decreased by over 20%, but billing, smart…
Billpayers to reclaim energy credit
Over 12,000 households are set to reclaim energy credit in a protest against high direct debit…
British businesses to receive free support for energy disputes
Small businesses in Britain will now have access to free redress and assistance from the Energy…
Energy Ombudsman reviews broker scheme’s first year
The Energy Ombudsman has reported on the first year of the energy broker dispute resolution…
Free advice on energy disputes for more than 200,000 small UK businesses
The government has launched a consultation on expanding support from the Energy Ombudsman to…
OVO Energy’s complaint backlog sparks Ofgem action
OVO Energy has come under the scrutiny of Ofgem, following a surge of unresolved customer…
Complaints from energy customers spiked to record last year
The Energy Ombudsman reportedly received more than 100,000 complaints in 2022
‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’
That's the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy…
Energy price cap reduction ‘doesn’t give consumers a good deal’
Consumer bodies are calling on householders to shop around and switch to a better deal
