‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’
That's the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy…
Tag: Ombudsman
Domestic energy complaints at three-year low
The number of complaints made by householders about energy suppliers has fallen by 32%. That’s…
Energy complaints rise 23% in a year
Complaints about energy suppliers increased by 23% in 2015. They accounted for 65,168 compared…
Energy complaints on the rise
The number of complaints from dissatisfied energy users has risen this year. New figures reveal…
Free energy for npower customers until rulings applied
npower will have to provide free energy to some of its customers for failing to resolve their…
Energy complaints treble says energy ombudsman
Complaints about energy suppliers have trebled, notching up to 10,638 in the first three months…
Could your energy provider be your Valentine?
An energy ombudsman has collaborated with the Poetry Society this Valentines to encourage…
Consumer body welcomes npower fine
Consumer Focus has backed Ofgem's £2 million fine of npower over customer complaint…
