Tag: Ombudsman Services

Bad customer service cost energy firms £5.2bn

Bad customer service cost energy firms £5.2bn

February 15, 2017

Energy suppliers lost more than £5.2 billion last year as poor service led customers to switch…

Scotland invests £5m to make poor homes efficient

Elderly energy customers ‘suffering in silence’

October 27, 2015

Almost a million elderly customers are "suffering in silence" about the poor service…