Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’
Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to…
Tag: service
Watchdog warns four water companies about flood of complaints
Thames Water, Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy have been put ‘on…
Water companies ‘must address concerns over unfair bills’
The Consumer Council for Water suggests water providers are failing to close a "gulf"…
Too many energy firms ‘still struggling to offer good customer service’
That's according to Citizens Advice, which says licencing regulations for new market…
Switching rises up the ranks in terms of most energy complaints
Issues related to changing supplier have overtaken customer service as the second largest…
SP Energy Networks secures customer service recognition
The firm ranked first for customer service in the UK when bench-marked against the UK Customer…
Could ‘robotic ant’ solar tech put humans out of a job?
Osoji Solar seems to think so - it says its dust-cleaning devices could significantly boost…
SmartestEnergy launches new grid flexibility service
Its product uses technology provided by Origami Energy
New service to make ESOS criteria easier to meet
GDF SUEZ Energy UK has launched a new service to help businesses meet the requirements of the…
Two in five unhappy with utility’s customer service
Two out of five consumers are unhappy with the customer service from their utility provider…
