Ofwat sets new standards to improve services for vulnerable customers
The water regulator has introduced new standards for water companies to enhance support for…
Tag: water customers
Nearly 40% of households concerned about affording proposed water bill increases
A new study by the Consumer Council for Water reveals that 40% of households in England and…
Water companies ordered to return over £157m to customers
The water regulator Ofwat has criticised water firms' performance as…
Thames Water could run out of cash by December
The company is seeking new equity while exploring recapitalisation options
‘UK water bills could rise to fund Thames Water rescue’
New proposals reportedly could lead to higher water bills across the UK to cover a potential…
Prison sentences possible for UK water company executives
New legislation aims to tighten regulations on water companies, increasing enforcement powers…
Ofwat reviews change in ownership of water companies
Ofwat is consulting on the recent change in ownership of Portsmouth Water and Leep Networks
Water bill payouts to double for poor service
The government has proposed doubling compensation for customers when water companies fail to…
Thames Water to get watchdog after credit downgrade
Ofwat is considering appointing an independent monitor to oversee Thames Water after it lost…
Nearly 53% of customers struggle with water bills
More than half of water billpayers have struggled with paying household bills frequently over…
